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涓婃鏇存柊鏃堕棿锛?020 骞?3 鏈?25 鏃?/i>
鎴戝笇鏈涙寜琚彨鏂规墍鍦ㄧ殑鍥藉/鍦板尯鍔ㄦ€佸彉鏇?Amazon Connect 鍑虹珯鏉ョ數鏄剧ず銆傚浣曡繘琛岃缃紵
绠€鐭弿杩?/h2>
鎵ц浠ヤ笅鎿嶄綔锛?/p> 鍒涘缓 JSON 鏍煎紡鐨勬潵鐢垫樉绀哄垪琛紝鐒跺悗灏嗗叾涓婁紶鍒?Amazon Simple Storage Service (Amazon S3) 瀛樺偍妗躲€?/li> 鍒涘缓涓€涓?AWS Lambda 鍑芥暟锛屾爣璇嗗嚭绔欒仈绯讳汉鐨勫浗瀹?鍦板尯浠ｇ爜锛屽苟浠?S3 瀛樺偍妗剁殑 JSON 鍒楄〃涓€夋嫨鐩稿簲鐨勬潵鐢垫樉绀虹數璇濆彿鐮併€?/li> 灏?AWS Lambda 鍑芥暟娣诲姞鍒?Amazon Connect 鑱旂郴涓績瀹炰緥銆?/li> 閰嶇疆 Amazon Connect 鑱旂郴娴侊紝浠ヨ皟鐢?AWS Lambda 鍑芥暟銆?/li>
娉ㄦ剰锛?/b>鎮ㄥ彲浠ユ牴鎹渶瑕佸拰浣跨敤妗堜緥鑷畾涔夋瑙ｅ喅鏂规銆備緥濡傦紝鎮ㄥ彲浠ュ皢鏉ョ數鏄剧ず鍒楄〃瀛樺偍鍦?Amazon DynamoDB 琛ㄤ腑锛岃€屼笉鏄?S3 瀛樺偍妗朵腑锛岀劧鍚庨噸鏂伴厤缃浉搴旂殑 Lambda 鍑芥暟鍜屾墽琛岃鑹层€?br />
瑙ｅ喅鏂规硶
鍒涘缓鏉ョ數鏄剧ず鍒楄〃
鍒涘缓涓€涓?JSON 鏂囦欢锛屽叾涓寘鍚鐢ㄤ簬鍑虹珯鏉ョ數鏄剧ず鐨勫熀浜庡浗瀹?鍦板尯鐨勭數璇濆彿鐮佸垪琛ㄣ€傛枃浠跺唴瀹归噰鐢ㄥ涓嬫墍绀虹殑鏍煎紡锛?/p>
娉ㄦ剰锛?/b>鍦ㄦ湰绀轰緥涓紝鍒楄〃涓婄殑鍥藉/鍦板尯浠ｇ爜蹇呴』閬靛惊 ISO 3166-1 alpha-2 鏍囧噯锛岀數璇濆彿鐮佸繀椤婚伒寰?E.164 鏍囧噯銆傛湁鍏虫洿澶氫俊鎭紝璇峰弬闃?ISO 缃戠珯涓婄殑 ISO 3166 鈥?鍥藉/鍦板尯浠ｇ爜浠ュ強 ITU 缃戠珯涓婄殑 E.164锛氬浗闄呭叕鍏辩數淇＄紪鍙疯鍒?/a>銆?br />
{
"US": "+12345678901",
"GB": "+441234567890",
"Default": "+19876543210"
}鍦ㄦ湰绀轰緥涓紝鍛煎彨浣跨敤缇庡浗鐢佃瘽鍙风爜鐨勫鎴锋椂锛孉mazon Connect 浼氫娇鐢?+12345678901 浣滀负鍑虹珯鏉ョ數鏄剧ず銆傚懠鍙娇鐢ㄨ嫳鍥界數璇濆彿鐮佺殑瀹㈡埛鏃讹紝Amazon Connect 浼氫娇鐢?+441234567890銆傚懠鍙湭鍦?JSON 鏂囦欢涓垪鍑虹殑鍥藉/鍦板尯鐨勫鎴锋椂锛孉mazon Connect 浼氫娇鐢?+19876543210銆?/p>
鎮ㄧ殑鍑虹珯鏉ョ數鏄剧ず鐢佃瘽鍙风爜涓嶅繀鏉ヨ嚜鎮ㄥ彂璧峰懠鍙殑鍥藉/鍦板尯銆備緥濡傦紝濡傛灉鎮ㄦ槸涓€瀹朵綅浜庣編鍥界殑鍏徃锛屾兂鍦ㄥ懠鍙タ娆у浗瀹?鍦板尯鏃朵娇鐢ㄥ熀浜庤嫳鍥界殑鍑虹珯鏉ョ數鏄剧ず鐢佃瘽鍙风爜锛屽垯鍙互鎵ц浠ヤ笅鎿嶄綔锛?br />
{
"GB": "+441234567890",
"FR": "+441234567890",
"DE": "+441234567890",
"IE": "+441234567890",
"Default": "+19876543210"
}鍦ㄦ湰绀轰緥涓紝鍛煎彨浣跨敤鑻卞浗銆佹硶鍥姐€佸痉鍥芥垨鐖卞皵鍏扮數璇濆彿鐮佺殑瀹㈡埛鏃讹紝Amazon Connect 浣跨敤 +441234567890 浣滀负鍑虹珯鏉ョ數鏄剧ず銆傚浜庡叾浠栧浗瀹?鍦板尯锛孉mazon Connect 浣跨敤 +19876543210銆?/p>
娉ㄦ剰锛?/b>鍦?a href="https://docs.aws.amazon.com/connect/latest/adminguide/connect-queues.html" target="_blank">鍛煎彨璺敱鏈熼棿锛屽鏋滅敱浜庝换浣曞師鍥犳棤娉曡皟鐢?Lambda 鍑芥暟锛屽垯 Amazon Connect 浼氫娇鐢ㄩ槦鍒楃殑榛樿鍑虹珯鐢佃瘽鍙风爜浣滀负鏉ョ數鏄剧ず銆傛鍙风爜涓哄湪 Amazon Connect 瀹炰緥鐨勯槦鍒楄缃腑閰嶇疆鐨勫彿鐮併€傛湁鍏虫洿澶氫俊鎭紝璇峰弬闃?a href="https://docs.aws.amazon.com/connect/latest/adminguide/queues-callerid.html" target="_blank">璁剧疆鍑虹珯鏉ョ數鏄剧ず銆?/p>
灏嗘潵鐢垫樉绀哄垪琛ㄤ笂浼犲埌 S3 瀛樺偍妗?/b>
鍒涘缓鏉ョ數鏄剧ず鍒楄〃 JSON 鏂囦欢鍚庯紝灏嗘鏂囦欢涓婁紶鍒?S3 瀛樺偍妗?/a>銆?/p>
鍒涘缓 Lambda 鎵ц瑙掕壊
Lambda 鍑芥暟鐨勬墽琛岃鑹?/a>蹇呴』鎷ユ湁 Amazon S3 璇诲彇鏉冮檺锛屾墠鑳借鍙栦笂浼犲埌 S3 瀛樺偍妗剁殑 JSON 瀵硅薄銆傛偍鍙互鍦?AWS Identity and Access Management (IAM) 鎺у埗鍙颁腑鍒涘缓鎵ц瑙掕壊锛岀劧鍚庡皢 AWS 绠＄悊鐨勭瓥鐣?/a> AmazonS3ReadOnlyAccess 闄勫姞鍒拌瑙掕壊銆?/p>
鎻愮ず锛?/b>鎮ㄥ彲浠?a href="https://docs.aws.amazon.com/IAM/latest/UserGuide/access_policies_create.html" target="_blank">鍒涘缓鑷繁鐨?IAM 绛栫暐锛屾潵闄愬埗鎵ц瑙掕壊瀵圭壒瀹?S3 瀛樺偍妗剁殑璁块棶銆傚闇€鏌ョ湅绀轰緥绛栫暐锛岃鍙傞槄 Amazon S3锛氬厑璁稿 S3 瀛樺偍妗朵腑鐨勫璞¤繘琛岃鍐欒闂?/a>銆?/p>
鍒涘缓 Lambda 鍑芥暟
浣跨敤鍦ㄤ笂涓€姝ヤ腑鍒涘缓鐨勬墽琛岃鑹?a href="https://docs.aws.amazon.com/connect/latest/adminguide/connect-lambda-functions.html#create-lambda-function" target="_blank">鍒涘缓 Lambda 鍑芥暟銆傚湪鍑芥暟浠ｇ爜涓紝娣诲姞妫€鏌ユ潵鑷?Amazon Connect 鐨勪紶鍏?JSON 璇锋眰鐨勯€昏緫銆傛湁鍏虫洿澶氫俊鎭紝璇峰弬闃?a href="https://docs.aws.amazon.com/connect/latest/adminguide/how-to-reference-attributes.html" target="_blank">濡備綍寮曠敤鑱旂郴浜哄睘鎬?/a>鍜屼互涓?a href="https://docs.aws.amazon.com/connect/latest/adminguide/connect-lambda-functions.html#function-contact-flow" target="_blank">瀵?Lambda 鍑芥暟鐨勭ず渚?JSON 璇锋眰锛?br />
{
"Details": {
"ContactData": {
"Attributes": {},
"Channel": "VOICE",
"ContactId": "4a573372-1f28-4e26-b97b-XXXXXXXXXXX",
"CustomerEndpoint": {
"Address": "+1234567890",
"Type": "TELEPHONE_NUMBER"
},
"InitialContactId": "4a573372-1f28-4e26-b97b-XXXXXXXXXXX",
"InitiationMethod": "INBOUND | OUTBOUND | TRANSFER | CALLBACK",
"InstanceARN": "arn:aws:connect:aws-region:1234567890:instance/c8c0e68d-2200-4265-82c0-XXXXXXXXXX",
"PreviousContactId": "4a573372-1f28-4e26-b97b-XXXXXXXXXX",
"Queue": "QueueName",
"SystemEndpoint": {
"Address": "+1234567890",
"Type": "TELEPHONE_NUMBER"
}
},
"Parameters": {
"sentAttributeKey": "sentAttributeValue"
}
},
"Name": "ContactFlowEvent"
}渚嬪锛屾偍鍙互浣跨敤 aws-support-tools GitHub 瀛樺偍搴撶殑 DynamicOutboundCallerID 涓殑 Python 鍑芥暟銆傝鍑芥暟浠ｇ爜鍙笌 Python 3.6锛堟垨鏇撮珮鐗堟湰锛夎繍琛屾椂涓€璧蜂娇鐢紝骞舵寜鍘熸牱鎻愪緵銆?/p>
濡傛灉浣跨敤绀轰緥鍑芥暟浠ｇ爜锛屽垯蹇呴』鍦ㄥ嚱鏁颁腑閰嶇疆浠ヤ笅鐜鍙橀噺锛?/p> BUCKET_NAME锛?/b>瀛樺偍 JSON 瀵硅薄鐨?S3 瀛樺偍妗剁殑鍚嶇О銆?/li> COUNTRY_ROUTING_LIST_KEY锛?/b>瀛樺偍鍦?S3 瀛樺偍妗朵腑鐨?JSON 鏂囦欢鐨勫瘑閽ャ€?/li>
渚嬪锛屽鏋?JSON 瀵硅薄瀛樺偍鍦?s3://hello/world/list.json 涓紝鍒?BUCKET_NAME 鏄€?b>hello鈥濓紝鑰?COUNTRY_ROUTING_LIST_KEY 鏄€?b>world/list.json鈥濄€?/p>
鍒涘缓閮ㄧ讲绋嬪簭鍖?/b>
DynamicOutboundCallerID 涓殑绀轰緥 Python 鍑芥暟浣跨敤 phonenumbers Python 搴撱€傛湁鍏虫洿澶氫俊鎭紝璇峰弬闃?Python Package Index (PyPI) 缃戠珯涓婄殑 phonenumbers銆?/p>
瑕佸湪鍑芥暟涓坊鍔犵涓夋柟搴擄紝蹇呴』鍒涘缓涓€涓儴缃茬▼搴忓寘銆傛偍鍙互鍦ㄥ寘鍚?lambda_function.py 鐨勬枃浠跺す涓繍琛屼互涓嬪懡浠ゆ潵鍒涘缓閮ㄧ讲绋嬪簭鍖咃細
娉ㄦ剰锛氳繖浜涘懡浠や粎閫傜敤浜?Linux/Unix/macOS 绯荤粺銆?br />
$ pip install phonenumbers --target ./
$ zip -r9 function.zip ./鏈夊叧鏇村淇℃伅锛岃鍙傞槄 Python 涓殑 AWS Lambda 閮ㄧ讲绋嬪簭鍖?/a>銆?/p>
灏?Lambda 鍑芥暟娣诲姞鍒板疄渚嬩腑
鍦?Amazon Connect 鎺у埗鍙?/a>涓紝灏?Lambda 鍑芥暟娣诲姞鍒拌仈绯讳腑蹇冨疄渚嬨€?/p>
鍒涘缓鍑虹珯绉佸瘑娑堟伅娴?/b>
濡傛灉鎮ㄥ皻鏈墽琛屾鎿嶄綔锛岃鍒涘缓涓€涓?b>鍑虹珯绉佸瘑娑堟伅鑱旂郴娴併€?/p>
閲嶈鎻愮ず锛?/b>瑕佸垱寤哄拰缂栬緫鑱旂郴娴侊紝鎮ㄥ繀椤讳互鐢ㄦ埛韬唤鐧诲綍鎮ㄧ殑 Amazon Connect 瀹炰緥锛岃€屼笖璇ョ敤鎴疯韩浠借鍦ㄥ叾瀹夊叏閰嶇疆鏂囦欢涓湁瓒冲鏉冮檺銆?/p>
浣跨敤鎮ㄧ殑璁块棶 URL (https://alias.awsapps.com/connect/login) 鐧诲綍鎮ㄧ殑 Amazon Connect 瀹炰緥銆?br /> 娉ㄦ剰锛?/b>璇峰皢 alias 鏇挎崲鎴愭偍鐨?a href="https://docs.aws.amazon.com/connect/latest/adminguide/update-instance-settings.html" target="_blank">瀹炰緥鐨勫埆鍚?/a>銆?/li>
鍦ㄥ乏渚у鑸獥鏍间腑锛岄€夋嫨璺敱锛岀劧鍚庨€夋嫨鑱旂郴娴?/b>銆?/li>
鍦?b>鑱旂郴娴?/b>椤甸潰涓婏紝閫夋嫨鍒涘缓鑱旂郴娴?/b>鎸夐挳鏃佺殑鍚戜笅绠ご锛岀劧鍚庨€夋嫨鍒涘缓鍑虹珯绉佸瘑娑堟伅娴?/b>銆?/li>
鍦ㄨ仈绯绘祦璁捐鍣ㄧ殑杈撳叆鍚嶇О閮ㄥ垎锛屼负鑱旂郴娴佽緭鍏ュ悕绉般€?/li>
閫夋嫨淇濆瓨銆?/li>
鏈夊叧鏇村淇℃伅锛岃鍙傞槄鍒涘缓鏂扮殑鑱旂郴娴?/a>銆?/p>
娣诲姞璋冪敤 AWS Lambda 鍑芥暟鏁版嵁鍧?/b>
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鍦ㄨ仈绯绘祦璁捐鍣ㄤ腑锛屽睍寮€闆嗘垚銆?/li>
灏?b>璋冪敤 AWS Lambda 鍑芥暟鏁版嵁鍧楁嫋鏀惧埌鐢诲竷涓娿€?/li>
閫夋嫨鏁版嵁鍧楁爣棰橈紙璋冪敤 AWS Lambda 鍑芥暟锛夈€傝繖鏃跺皢鎵撳紑鏁版嵁鍧楃殑璁剧疆鑿滃崟銆?/li>
鍦?b>鍑芥暟 ARN 涓嬶紝閫夋嫨閫夋嫨鍑芥暟锛岀劧鍚庨€夋嫨宸叉坊鍔犲埌瀹炰緥鐨?Lambda 鍑芥暟銆?/li>
锛堝彲閫夛級鍦?b>瓒呮椂锛堟渶澶?8 绉掞級閮ㄥ垎锛岃緭鍏ヨ秴鏃朵箣鍓?Amazon Connect 绛夊緟 Lambda 鍝嶅簲鐨勭鏁般€?/li>
閫夋嫨淇濆瓨銆?/li>
褰?Amazon Connect 璋冪敤 Lambda 鍑芥暟鏃讹紝璇ュ嚱鏁颁細杩斿洖涓€涓?JSON 鍝嶅簲锛屽涓嬫墍绀猴細
{
"customer_number": "<Customer's phone number that you're calling>",
"customer_country": "<Country of the customer's phone number>",
"outbound_number": "<Outbound phone number that Lambda loads from Amazon S3 and sends to Amazon Connect>",
"outbound_country": "<Country of the outbound phone number that Lambda sends to Amazon Connect>",
"default_queue_outbound_number": "<Default outbound phone number set up for the queue>",
"default_queue_outbound_country": "<Country of the default outbound phone number>"
}鏈夊叧鏇村淇℃伅锛岃鍙傞槄璋冪敤 Lambda 鍑芥暟浠ュ強鑱旂郴鏁版嵁鍧楋細璋冪敤 AWS Lambda 鍑芥暟銆?/p>
娣诲姞鍛煎彨鐢佃瘽鍙风爜鏁版嵁鍧?/b>
閰嶇疆姝ゆ暟鎹潡锛屼互浣跨敤 Lambda 鐨?outbound_number 浣滀负鏉ョ數鏄剧ず鐢佃瘽鍙风爜銆?/p>
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閫夋嫨鏁版嵁鍧楁爣棰橈紙鍛煎彨鐢佃瘽鍙风爜锛夈€傝繖鏃跺皢鎵撳紑鏁版嵁鍧楃殑璁剧疆鑿滃崟銆?/li>
鎵ц浠ヤ笅鎿嶄綔锛?br /> 閫夋嫨瑕佹樉绀虹殑鏉ョ數鏄剧ず鍙风爜锛堝彲閫夛級澶嶉€夋銆?br /> 閫夋嫨浣跨敤灞炴€?/b>銆?br /> 鍦?b>绫诲瀷閮ㄥ垎锛岃閫夋嫨澶栭儴銆?br /> 鍦?b>灞炴€?/b>閮ㄥ垎锛岃杈撳叆 outbound_number銆?/li>
閫夋嫨淇濆瓨銆?/li>
鏈夊叧鏇村淇℃伅锛岃鍙傞槄鍚姩鍑虹珯鍛煎彨浠ュ強鑱旂郴鏁版嵁鍧楋細鍛煎彨鐢佃瘽鍙风爜銆?/p>
瀹屾垚鑱旂郴娴?/b>
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